Terms of Service (ToS)

Terms of Service Agreement

Welcome to HOMESERVA.com! Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt regarding the terms of the Agreement, please contact the relevant business department of VYROX INTERNATIONAL SDN BHD. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc.

Once you tick "I acknowledge that I have read and understand the Terms of Service, Privacy Policy and Disclaimer of the HOMESERVA website and software." and click "I Agree" (see login page for detailed wordings) and complete the login procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, VYROX INTERNATIONAL SDN BHD has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and VYROX INTERNATIONAL SDN BHD. It includes (but not limited to) Privacy Policy, Disclaimer and other contents. In case of change, VYROX INTERNATIONAL SDN BHD will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part of the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop using services provided by VYROX INTERNATIONAL SDN BHD; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

I. Definitions of Terms

1.1 Licensed software refers to HOMESERVA website and software developed by VYROX INTERNATIONAL SDN BHD, downloaded, installed and applied in specified system terminals.

1.2 Services refer to services provided for you by VYROX INTERNATIONAL SDN BHD and its suppliers. You can use such services on the mobile terminal with the licensed software.

II. Service

2.1 VYROX INTERNATIONAL SDN BHD offers you property management related services, based on which you can access the terminals on VYROX INTERNATIONAL SDN BHD and platforms of its suppliers through the control of VYROX INTERNATIONAL SDN BHD. Service contents include management of properties, residents, invoices, bills, visitors, leases, facilities, employees, suppliers, accounting, and analysis reports, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service suppliers, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 VYROX INTERNATIONAL SDN BHD grants you the right to use the product based on this software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product in any form, or use the product for other commercial purposes.

3.2 Due to limitations on software adaptation platforms and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may not function normally and damage your hardware or software function.

3.3 You acknowledge that the licensed software can only be used for non-commercial purposes and installation, application and running of the licensed software is prohibited. If such commercial operation is necessary, prior written authorization and permission from VYROX INTERNATIONAL SDN BHD shall be obtained.

3.4 VYROX INTERNATIONAL SDN BHD and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which is also subject to the Agreement.

3.5 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.6 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify. All behaviors related to your account shall be assumed by you and you will bear all responsibilities.

IV. A Third Party

4.1 You acknowledge that certain services of VYROX INTERNATIONAL SDN BHD and its suppliers are based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product may include certain information and services of the third party. VYROX INTERNATIONAL SDN BHD does not bear responsibility for information and services of the third party.

4.3 You acknowledge that VYROX INTERNATIONAL SDN BHD and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

V. Service Application Standard

5.1 You shall use the licensed software in a normal manner. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;
2) Collect information or data of other users without authorization, for example, email address and the like;
3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.
4) Attempt to visit server data or communication data of the product without authorization;
5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) VYROX INTERNATIONAL SDN BHD will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.
2) VYROX INTERNATIONAL SDN BHD will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.
3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and indemnify from losses or additional expenses generated therefrom. Otherwise, VYROX INTERNATIONAL SDN BHD has the right to claim compensation.
4) If VYROX INTERNATIONAL SDN BHD and its suppliers suffers from any loss due to your breach of relevant laws or the Agreement, you shall compensate VYROX INTERNATIONAL SDN BHD and its suppliers for losses and (or) expenses generated therefrom.

VI. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution;
2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;
3) Damaging state honor and benefit;
4) Inciting national hatred and discrimination and sabotaging national unity;
5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;
6) Spreading rumors, disturbing social order and destroying social stability;
7) Spreading obscenity, porn, gambling, violence , murder and terror or abetting a crime;
8) Insulting or slandering others and infringing on the legal rights and interests of others;
9) Containing contents of sham, defraudation, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;
10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data Security

7.1 It is crucial for VYROX INTERNATIONAL SDN BHD to protect your personal information. VYROX INTERNATIONAL SDN BHD prepares Privacy Policy (visit HOMESERVA.com for detailed wordings), in which contents related to ownership and protection of intellectual property, collection, use, share, storage and protection, etc. of your information are disclosed. You are suggested to thoroughly read VYROX INTERNATIONAL SDN BHD Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Please provide exact and detailed information as per your personal identification documents (eg. national resident identity card or passport ) will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Please enter the company name is unable to guarantee the same due to restriction by available technologies nowadays.

8.2 You understand that VYROX INTERNATIONAL SDN BHD will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party.

8.3 You shall be responsible for personal injury or incidental or indirectly injury caused by or related to one of the following accidents:

1) A third party uses the licensed software or changes your data without permission;
2) Expenses and losses produced by using the licensed software;
3) Your misunderstanding of the licensed software;
4) Other losses related to licensed software caused by reasons not attributable to VYROX INTERNATIONAL SDN BHD.

8.4 Any other licensed software-derived software not developed and released by VYROX INTERNATIONAL SDN BHD or the development and release are not granted by VYROX INTERNATIONAL SDN BHD is illegal software. Downloading, installing and using such software may cause unpredictable risks. VYROX INTERNATIONAL SDN BHD shall be free from legal responsibilities and disputes generated therein and VYROX INTERNATIONAL SDN BHD shall have the right to suspend or terminate application license and/or other all services.

8.5 You have been informed that the usage of VYROX INTERNATIONAL SDN BHD and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Please enter the company name has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Please enter the company name is free from any responsibility when normal running of services are influenced by the occurrence of foregoing risks.

IX. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using VYROX INTERNATIONAL SDN BHD's services. VYROX INTERNATIONAL SDN BHD will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Please enter the company name's related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Please enter the company name and its related companies may cause failure in normal usage of licensed software, in which case, VYROX INTERNATIONAL SDN BHD shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Please enter the company name as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with VYROX INTERNATIONAL SDN BHD, VYROX INTERNATIONAL SDN BHD and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above-mentioned third party confirms that you are in breach of the agreement and VYROX and its supplier's treatment is required, VYROX may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Please enter the company name and other users suffer from losses caused by your breach of terms in the Agreement.

X. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Malaysia. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Disputes arising from or in connection with the Agreement may be settled by you and VYROX through friendly negotiation or submitted to the judiciary department of VYROX where the Agreement is signed for adjudication.

10.3 When any term of the Agreement is judged to be invalid by the People's Court, it will not influence the effectiveness of other terms or any part thereof, and you and VYROX shall perform the valid terms in good faith.

HOMESERVA Smart Series
Powered by AUTOSERVA (The MSC Status Award Winning Technology)

Smart Video Intercom

The system is ready for apartment communications between visitors, residents and management staffs. It supports both HD audio & video and audio only modes. Visitor accessibility can be granted during calls. The calls are private and encrypted.

Smart Home Automation

Lighting, comfort, entertainment, appliances, shading, security and home access controls.
Automated by scenes, timers and sensors. Powered by award winning IoT technology, AUTOSERVA.
Developed by VYROX. The choice of many real estate developers.

Smart SOS Emergency

Specially design for elderly to call for help at anytime from anywhere. Hosted both locally and on the cloud. 24/7 redundant guards connected system. Instantly push notifications to on-duty guards and family. Support both hardware physical on-wall emergency panic button and virtual in-app SOS button. The choice of many hospitality businesses.

Smart Alarm

Instant push notifications to smartphones APP whenever an alarm event triggered. Military grade wireless IoT technology. Compatible with variety of intelligent security sensors.

Smart CCTV

HD cameras with intelligent automation features. Whenever motion detected in the enclosed pre-set area, the system will capture and email the screenshots immediately. It is a system in the cloud, supports simultaneous multiple viewers. Suitable to be installed at the public areas of condominium.

Smart Access

Card lost? Please do not worry, you can now access with your personalized QR-code. Just scan and go, or press a button to release the lock, the real cardless access.

Smart Barrier

Barrier gate control with smartphone APP. The intelligent cloud connected system will automatically restrict accessibility of residents with overdue arrears.

Smart Lock

Monitor and control your door locks with smartphone APP. The system is compatible with most of the digital smart door locks in the current market. The choice of many and property developers and hotel operators.

Smart Lift

Call lifts with smartphones. Send visitors to your doorstep with only a tap. Play mini games while waiting, your lift is on its way!

Manage Like a PRO!
CALL NOW: 019-6883338
Contact Us
Address No. 16-05, Tower A, The Vertical Business Suite, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.
Sales & Investments 019-6883338
Technical Supports 03-82136222
System Integrations enquiry@vyrox.com